General Terms:
Kitchenwares For All reserves the right to update the rules when necessary, and the updated version will be published on www.kitchenwaresforall.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Kitchenwares For All immediately. All buyers are deemed to accept the rules if they are using the services provided by Kitchenwares For All. The Kitchenwares For All policy shall prevail.
For after-sales issues, buyers should file a Return & Refund request within 21 days of the delivery date. If the period for Return & Refund requests has expired, Kitchenwares For All reserves the right not to provide any after-sales services.
Before an order is shipped out, the buyer has the right to apply to cancel the order by contacting Kitchenwares For All at: https://kitchenwaresforall.com/contact-us.
If Kitchenwares For All cannot fulfill the buyer's order within the order processing time, under the policy, but not limited to no stock or other conditions, Kitchenwares For All has the right to cancel and refund the order.
If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, Kitchenwares For All has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged or broken goods. Kitchenwares For All shall refund the buyer when the return shows as in transit on the logistic website with the provided prepaid return label.
Kitchenwares For All shall not accept after-sale requests for "non-defective remorse returns", and has the right to accept or reject the request. Kitchenwares For All will abide by the policy under this condition.
If Kitchenwares For All accepts the after-sale request for the reason type of "non-defective remorse returns", there will be a required "restocking & repacking fee". Under Kitchenwares For All's policy restriction, the "restocking & repacking fee" shall not exceed 35% of the total order price.
Kitchenwares For All shall not require a warranty or suggest whether to provide a warranty or not, or the specifics of the warranty policy.
Kitchenwares For All shall be strict with the refund time and redelivery time under the condition, included but not limited to, order refund based on the policy, agreed on refund or redelivery between Kitchenwares For All and buyer or others. Kitchenwares For All must refund in not more than 3 business days, or begin redelivery in not more than 5 business days.
Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to Kitchenwares For All. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, Kitchenwares For All has the right to reject the return and refund request.
Whether the evidence is compelling or not will ultimately be determined by Kitchenwares For All, Under Various Circumstances:
1. Refund Request Timing
The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).
Return & Refund Type: Kitchenwares For All rules:
For Unshipped Orders
Kitchenwares For All will refund the order if the Return & Refund request is made within the stated processing time. If the Return & Refund request is made after the stated processing time, Kitchenwares For All has the right to reject the return and refund request.
Kitchenwares For All has 3 business days to process the request after the buyer submits it. If Kitchenwares For All fails to process (accept or reject) the refund request within 3 business days, Kitchenwares For All shall refund the order.
Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.
For Shipped Orders
If the Return & Refund request is made after the order has shipped. Kitchenwares For All has 10 business days to process the request after the buyer submits it. If Kitchenwares For All fails to process (accept or reject) the refund request within 10 business days, Kitchenwares For All shall refund the order.
2. Goods Returned in Transit
If the package is sent back to Kitchenwares For All during transit for any reason, and the buyer applies for a refund, Kitchenwares For All shall refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, Kitchenwares For All shall begin redelivery within 5 business days of the request date.
3. Goods Destroyed in Transit
If the package/goods are destroyed in transit, and the buyer has proof from the logistics website, such as but not limited to a screenshot from the logistics website that the order was destroyed, Kitchenwares For All shall refund the order within 3 business days of buyer's refund request, or begin redelivery within 5 business days of the request. The following steps must be followed when creating this type of request.
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
c. The products need to be returned to Kitchenwares For All, if our Dispute Team asks for a return in Disputes.
Except for the important interpretation, Kitchenwares For All shall make a refund, resend, or accept the return for any of the following cases:
3.1 Orders Delayed
Orders that are lacking tracking information, in transit, pending or expired 60 days after orders departed from Kitchenwares For All warehouse. Following countries and shipping methods may be different:
a. For orders shipped to the USA, it will be counted 45 days after orders departed from Kitchenwares For All warehouse.
b. For Brazil, it is after 110 days counting from the date that order departed from Kitchenwares For All warehouse due to the strict customs clearance at Brazil.
c. For Kitchenwares For All Packet Liquid Line to all countries, Kitchenwares For All will deal with your dispute for delayed orders after 100 days counting from the date that order departed from Kitchenwares For All warehouse.
d. For some special shipping methods, Kitchenwares For All cannot deal with your disputes. (See the following important interpretation)
Please note:
Sometimes, the order has arrived at the nearest post office to the buyer and makes it pending because of insufficient address, package unclaimed, no such number, etc. It will be more convenient for the clients to contact the local post office or go to the post office for delivery.
Due to such conditions as national realities, phone numbers, and religious beliefs in Israel, packages shall be normally delivered to self pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be more convenient for clients to contact the local post office or go to the post office for delivery.
Sometimes, local tracking numbers may show a completed delivery, but the end customer claims that the package has not been received. In such cases, Kitchenwares For All shall spare no effort to verify the situation, which could be a long process (1-2 months), and there is no guarantee of a positive result.
3.2 Orders not Received
Kitchenwares For All shall not process a refund or resend a product if the tracking information shows the order is delivered.
a. If clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
b. Tracking information alert. If the tracking information shows Alert, the reasons are listed below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Not picked up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
Please note:
a. The local distributor shall deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it shall be returned to the local post office for storage in 3-7 days. Meanwhile, clients need to pick up the package themselves. Otherwise, the product shall be returned to the sender, our logistics company. During the return, Kitchenwares For All takes no responsibility if products have been lost.
b. If the logistics company provides return service to China, Kitchenwares For All shall put the products in your private inventory and will not refund them when we receive the returned items.
c. Kitchenwares For All cannot offer a refund or resend a product if you don’t process the undelivered orders or packages destroyed by logistics companies.
3.3 Products Damaged
Kitchenwares For All offers a full refund or a replacement if packages arrive badly damaged.
Kitchenwares For All offers a partial refund or a replacement if packages arrive partially damaged (except thread, slightly wrinkled, small scratches etc.).
Please note:
a. For fragile products, a refund is highly recommended.
b. For damaged packing boxes, Kitchenwares For All cannot offer any refunds or other after-sale services due to the long-distant international delivery.
c. For ordinary, electronic products, your clients shall open a dispute or complaint within 30 days after packages are delivered.
d. For service products, Kitchenwares For All refunds you the cost of the product which is the price in the China market. Otherwise, Kitchenwares For All shall not take any responsibility for them.
3.4 Incorrect or Missing Products
Kitchenwares For All has a strict quality control process before products are dispatched.
Kitchenwares For All shall deal with incorrect or missing products as follows:
a. For incorrect products, Kitchenwares For All offers a full refund or replacement.
b. For products with the wrong color or size, which don't affect the product's function, Kitchenwares For All offers a refund or replacement if you provide a screenshot of your complaint including name, content and date.
c. For parts missing which don’t affect the product function, Kitchenwares For All may refund partially or replace the missing part; for parts missing which affect product function, Kitchenwares For All will replace the product only.
d. For accessories, Kitchenwares For All shall replace the accessories.
Notes:
For size problems, Kitchenwares For All requests that you measure the product according to the correct measurement method and provide us with the photo of the measurement. Then, our dispute team shall deal with your disputes quickly.
4. Wrong Receipt Information
If the buyer puts the wrong receipt information on an order, the buyer shall contact us at: https://kitchenwaresforall.com/contact-us to request an update to the order with the correct receipt information.
Please note: The receipt information correction or order cancellation is not guaranteed.
If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.
If the goods have been delivered to the wrong location, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, Kitchenwares For All shall refund the order within 3 business days of receiving the goods, at buyer’s refund request, or begin redelivery within 5 business days of receiving the goods.
Please note: The buyer shall be responsible for the redelivery fee.
If the order cannot be corrected or returned, the buyer shall bear the losses.
5. Defective Products (package breakage, significantly not as described, missing or wrong goods, quality problems)
If the buyer detects any problem upon receipt (damaged package, significantly not as described, missing or wrong goods or other quality problems), buyer shall provide a refund or redelivery request with valid proof (photos or videos of goods received that shows the problem clearly). After the buyer files a request with Kitchenwares For All, Kitchenwares For All shall check the proof and give a response within 3 business days.
If the proof checked by Kitchenwares For All is not showing the problem clearly, the proof is invalid, and Kitchenwares For All has the right to reject the buyer's refund request.
If the buyer's proof shows a problem clearly after being checked by the Kitchenwares For All, the proof checking time shall not be more than 3 business days. If the goods need to be returned to get a refund, Kitchenwares For All should provide the buyer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by the tracking number the buyer uploaded within 3 business days. If the goods needn't be returned, Kitchenwares For All shall refund the order within 3 business days of the refund request.
If the proof is valid, and the buyer requests a replacement, Kitchenwares For All shall send a replacement within 5 business days of proof approval.
Please note: Kitchenwares For All has the right to refund the order if the replacement product is out of stock or the buyer is able to reorder the product when it is restocked.
5.1 Incorrect or Missing Products
Kitchenwares For All has a strict quality control process before products are dispatched.
Kitchenwares For All shall deal with incorrect or missing products as follows:
a. For incorrect products, Kitchenwares For All offers a full refund or replacement.
b. For products with the wrong color or size, which doesn't affect the product's function, Kitchenwares For All offers a refund or replacement if you provide a screenshot of your complaint including name, content and date.
c. For parts missing which don’t affect the product function, Kitchenwares For All may refund partially or replace the missing part; for parts missing which affect product function, Kitchenwares For All shall replace the product only.
d. For accessories, Kitchenwares For All shall replace the accessories.
Notes:
For size problems, Kitchenwares For All requests that you measure the product according to the correct measurement method and provide us with the photo of the measurement. Then, our dispute team shall deal with your disputes quickly.
5.2 Service Products
Service products apply to the following interpretation.
a. Any disputes arising from products damaged or shipping delayed, Kitchenwares For All may not refund the product cost.
b. Any disputes arising from bad quality, Kitchenwares For All may not accept as the supplier is not Kitchenwares For All.
c. For service products without Kitchenwares For All quality checking inspection, Kitchenwares For All may not accept the disputes.
6. Logistics Issues
6.1 Invalid tracking information
If Kitchenwares For All verifies the tracking number is wrong, and Kitchenwares For All fails to provide the correct one within 4 business days, Kitchenwares For All shall refund the order.
6.2 Untimely Tracking Info Updates
If there is no update of the tracking info for more than 7 business days after the label created is showing on the logistic website, Kitchenwares For All shall refund the order within 3 business days at the buyer's request.
Please note: This clause is not applicable for special time periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
6.3 Too-long of a Shipping Period
If the transit time exceeds the estimated delivery time by 10 days or more and Kitchenwares For All fails to provide any valid tracking updated info, the buyer may apply for a refund. Kitchenwares For All shall refund the order within 3 business days at the buyer's request.
Please note: This clause is not applicable for special time periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
6.4. Shipping Method Limits
Some shipping methods are not trackable when orders arrive in some Countries, States, or Cities. Kitchenwares For All lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries, including:
PostNL、Electric PostNL、Packet Eub、Packet Postal Route、Packet Postal、Packet Railway Economy.
Please note:
When choosing certain shipping methods, the remote addresses will incur an additional charge.
6.5 Force Majeure
Kitchenwares For All takes no responsibility for any product damaged or for shipping delays caused by an act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow or customs inspection. However, Kitchenwares For All shall attempt to notify you by using the email address: kitchenwaresforall@gmail.com.
6.6 Destination Limits
Due to limited international transportation, Kitchenwares For All shall not accept any disputes when your orders are shipped to the following countries:
Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.
7. Other
When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall contact us through https://kitchenwaresforall.com/contact-us.
Kitchenwares For All shall try its best to assist buyers in these special circumstances in a timely manner. After notifying Kitchenwares For All, buyers should expect a decision from Kitchenwares For All on these types of issues no later than two weeks.
Kitchenwares For All takes no responsibility for any product damaged or shipping delay caused by an act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow or customs inspection. However, Kitchenwares For All shall attempt to notify you by using the email address: kitchenwaresforall@gmail.com.
7.1 Return
Products can be returned to Kitchenwares For All China warehouses only. But we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes at least 3 months to arrive at Kitchenwares For All China Warehouse. In many cases, products will be lost or damaged during the return.
a. If you indeed want to return the products, please email Kitchenwares For All: kitchenwaresforall@gmail.com. Our Customer Service Department will respond to you within 1 to 5 business days.
b. Please return products within 10 days after receiving products and after speaking with Customer Service at Kitchenwares For All.
7.2 Orders Cancellation
For order cancellation, Kitchenwares For All offers a full refund before products are processed by the warehouses.
a. After payment, POD orders cannot be canceled because they are customized.
b. After payment, preorder inventory orders cannot be canceled because they are special products only available for you.
c. After payment, video and photo orders cannot be canceled because Kitchenwares For All has planned and prepared them for you after payment.
7.3 Deadline of Opening Dispute
You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.
7.4 Unacceptable Disputes
Kitchenwares For All shall not accept any unreasonable disputes, including but not limited to:
a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items or SKU.
e. The shipping address was provided incorrectly.
f. Product difference was negotiated in advance.
g. Tracking information deleted by logistics companies or local post offices.
h. In some cases, packages returned, discarded or detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.
8. Attention
If buyers are unsatisfied with the solution of the order after-sale issues, buyers have the responsibility to open a dispute with Kitchenwares For All to help deal with the after-sale issues.
